Terms & Conditions, Privacy Policy and Shipping & Returns Information

General Terms and Conditions

The following terms and conditions (henceforth: the Terms and Conditions) are valid between “you” and Mathys Sinclair Pty Ltd (ABN 26 611 104 744) (henceforth: Mathys Sinclair; may be referred to as “us” and “we”) and apply to all use of and orders placed on Mathys Sinclair website mathyssinclair.com, and orders made by telephone, e-mail or by live chat with Mathys Sinclair’s Customer Service team (henceforth together: the “Website”). Please note that Mathys Sinclair does not guarantee that all products presented on the Website are in stock or are available for purchase. Mathys Sinclair reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Mathys Sinclair reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.


Language

The language of the Terms and Conditions is English.


My Account

When you place an order on Mathyssinclair.com, you can choose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account you will be able to choose a password with which you can log in and view your order history and track your order.

You can also register returns once logged in. Please refer to our return policy. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email.

You can delete an account by contacting help@mathysssinclair.com and the customer care team will assist you.


Placing An Order

By using the Website and/or placing an order on the Website, by telephone or e-mail you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them; if you do not accept these Terms and Conditions and Privacy Policy, do not place an order. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.


Order Confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.


Acceptance and Shipping Confirmation

Please note that all orders placed by you are subject to availability. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that Mathys Sinclair does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product, we will refund you the amount of the purchase.


Colors

Mathys Sinclair’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Mathys Sinclair cannot be held responsible for any such discrepancy.


Prices

The prices and delivery costs shown on the Website include sales tax. Please also note Mathys Sinclair may cancel the order even if it has been accepted by Mathys Sinclair under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.


Payments

The following payments are accepted.

Credit Cards and Debit Cards

Payment can be made by the following credit cards: Visa, Mastercard and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Mathys Sinclair has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure host environment.

Payment will be debited and cleared from your account upon acceptance of your order by Mathys Sinclair. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Mathys Sinclair, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Gift Cards

When placing an order with a gift card, the order can only be shipped to the same country as where the gift card was issued. Gift cards are valid one year from the date when they were purchased.


Shipping & Delivery

Mathys Sinclair delivers within Australia and internationally.

Australia Wide

Orders within Australia are delivered via Australia Post Registered Express. Orders are dispatched and tracking number provided within 24 hours of next business day and delivered within 1 –3 days unless otherwised advised. A signature is required on delivery. Delivery can be made to a home or office address, but please note we are unable to deliver to P.O Boxes. Please allow extra delivery time for addresses outside of metropolitan areas. 

Shipping Rate
A flat rate shipping fee of $10.00 (inc GST) applies to all orders shipped within Australia.



International

International orders are shipped by FedEx. Once orders have been processed we will provide you with an estimated delivery date via email. 
Please note we do not ship orders to the following countries; Iran, Iraq, Lebanon, North Korea, Ivory Coast, Sierra Leone, Sudan, Rwanda, Democratic Republic of Congo, Eritrea 



Shipping Rate

A flat fee shipping fee of $20.00 AUD Applies to all orders shipped within New Zealand.
A flat fee shipping fee of $30.00 AUD Applies to all orders shipped Internationally. 



Taxes & Duties

Mathys Sinclair can not be held responsible for any possible duties and taxes which may be applied to customers in the country where delivery is made. The customer is responsible for any foreign taxes, custom duties or other fees which may be incurred.

To find out more information about taxes and duties payable in your country, please contact your local Customs Office.

Please note that any delivery date specified by us is a best estimate and Mathys Sinclair cannot be held liable for any loss or damage caused as a result of a delay in delivery.


Online Store Returns Policy and Return Instructions

Change of Mind Returns

Mathys Sinclair does not refund for change of mind returns for items purchased by online customers.

Exchanges are accepted for change of mind subject to the following conditions:
1. Items for exchange must be returned within 7 days of receipt with the invoice.
2. Items for exchange are to be returned at the expense of the customer.
3. Items for exchange must be returned in unworn, unwashed and otherwise unused condition, with all original tags attached.
4. Mathys Sinclair does not accept refunds or exchanges for any Pre-Orders or Sale items. All Pre-order and Sale item purchases are final.
5. Customer exchanges – You will be liable for any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. The exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions. A credit note will issued if the exchanged item is of lesser value than the original item. 



Faulty Items Returns Policy

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please email us immediately at help@mathyssinclair.com to ensure your return is processed as quickly as possible. 

For items that are faulty, wrongly described or different from a sample shown, we will meet our legal obligations under Australian Consumer Law and may refund the purchase price and delivery charges or provide a replacement product, provided the item has not been purposely or accidentally damaged and that the item is returned within a reasonable time with proof of purchase.
Nothing in this Returns Policy in any way excludes or limits our Australian customers’ rights under the Australian Consumer Law.



Return Instructions

Please follow the instructions below;

Return the item with the invoice to - Attention: Online Returns, Mathys Sinclair 106/ 66 McLachlan Avenue Darlinghurst NSW 2010. It is recommended that you return the item via a trackable method as no responsibility is taken for any return packages that are lost or damaged. 

 For exchanges - please write the style name, colour and size of the replacement item you require on the returned invoice. Please note that stock availability is not guaranteed for exchanges.
Once we have received the item and verified the exchange conditions have been met, we will contact you to advise if further payment is required and provide replacement delivery details. Return shipping charges are not refundable.

 For Faulty items – please state the issue clearly on the invoice. Once we have received the item and assessed the issue, we will contact you to advise if the item is to be repaired, replaced or refunded. Mathys Sinclair will reimburse any reasonable documented shipping charges for the return of goods that have been deemed as faulty.

Any questions? Please email help@mathyssinclair.com



Copyright Permission Notice

Copyright in the documents provided in this site (including, without limitation, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Mathys Sinclair and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Mathys Sinclair. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact press@mathyssinclair.com


Privacy policy

Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.

This statement outlines what our commitment is, why we need to collect personal information, who we may share that information with and how you may access the information that we hold.


Our Commitment to Privacy

We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.


What We Collect

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider.


How We Collect It

The information we collect is supplied directly by you at our website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (e.g. to add you to a mailing list). Outside of information that you enter at our website, we also receive and store certain types of information through the use of 'Cookies', when you interact with Bonds via the Internet. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognize your browser and provide quicker and easier use of our website.


Why We Collect It

We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities. We will generally only use your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use.


Who We Share It With

We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery, for example, organizations such as DHL or other agencies who assist us in the conduct of competitions.

We may otherwise use or disclose your personal information where required or authorized by law, which may include:
Emergency situations and assisting law enforcement agencies.


Accessing and Updating Your Personal Information

If you need to access or correct any personal information we hold about you, please contact us using the Contact Details set out below. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by email at: help@mathyssinclair.com


Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing our Website you consent to the use of cookies.


Security

Mathys Sinclair use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Mathys Sinclair online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.


No Liability

While Mathys Sinclair endeavors to keep your information private, in no event will Mathys Sinclair be liable to you for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of data, loss of programs, cost of procurement of substitute services or service interruptions) arising out of the use of or inability to use the Website, even if Mathys Sinclair’ or its agents or representatives know or have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, Mathys Sinclair’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Mathys Sinclair. To the fullest extent permitted by applicable law, Mathys Sinclair and all officers, directors, owners, employees, agents, information providers, affiliates, licensors and licensees (all of the foregoing, collectively, the "Indemnified Parties") shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, or expenses of whatever nature and howsoever arising, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Mathys Sinclair or the Indemnified Parties have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Site or any Web site with which it is linked. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary.


Resale Policy

You may purchase products on www.mathyssinclair.comm for personal use only and not for resale. By placing an order on www.mathyssinclair.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.


Information on the Website

Mathys Sinclair cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Mathys Sinclair may, at any time, amend the content of the site. Although Mathys Sinclair strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Mathys Sinclair acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Mathys Sinclair cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Mathys Sinclair cannot guarantee problem-free, uninterrupted, and secure access to the site.


Links

The Website may contain links to other websites beyond our reach.
We cannot be held liable for content or privacy policies of such sites.


Company information:

Mathys Sinclair Pty Ltd
ABN 26 611 104 744
106/66 McLachlan Avenue
Darlinghurst NSW 2010
+61 403 475 334
hello@mathyssinclair.com


Version of the terms and conditions

The latest update of the Terms and Conditions of Mathys Sinclair was made in March, 2016.
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